FAQ

Frequently Asked Questions

Orders & Shipping

• Q: Do you offer free shipping?
  • A: Yes! We offer free standard shipping on all orders within the 50 United States.
• Q: How long does shipping take?
  • A: Standard shipping within the US typically takes 2-5 business days. We also offer expedited shipping options worldwide.
• Q: Is your packaging discreet?
  • A: Absolutely! We ship all orders in plain, unmarked boxes with no indication of the contents, brand, or origin. Your privacy is our priority.
• Q: Do you ship internationally?
  • A: Yes, we offer expedited shipping worldwide.

Returns

• Q: What is your return policy?
  • A: Due to the intimate nature of our products, we can only accept returns if the original packaging is unopened and intact. You must contact us on the same day of delivery to initiate a return. Please see our full, detailed return policy above for complete information.

Products

• Q: What materials do you use?
  • A: We use only the highest quality cotton, silk, velvet, and lace in our products.
• Q: How do I care for my lingerie?
  • A: We recommend hand-washing your delicate items with a mild detergent and laying them flat to dry. Specific care instructions can be found on the product tags.

Payments & Security

• Q: What payment methods do you accept?
  • A: We accept all major credit cards through PayPal, a secure and trusted payment gateway.
• Q: Is my payment information secure?
  • A: Yes, your payment information is 100% secure. We use PayPal's encrypted system to process all transactions, ensuring your data is protected.