Shipping & Returns Policy

Shipping

Enjoy Complimentary Shipping in the US & Expedited Worldwide Delivery

At Velvet Whispers Lingerie, we believe that indulgence should be accessible. That's why we're delighted to offer free standard shipping on all orders within the 50 United States.

  • Fast & Reliable: We process orders within 1-2 business days, and standard US shipping typically takes 2-5 business days.
  • Expedited Shipping: Need it faster? We offer expedited shipping options worldwide. Rates and delivery times are calculated at checkout.
  • Discreet Packaging: Your privacy is paramount. All orders are shipped in plain, unmarked boxes with no indication of the contents, brand, or origin.
  • Tracking: Once your order ships, you'll receive a tracking number via email to monitor its journey.

Returns

Intentionally Complex Return Policy

Article 1: Preliminary Stipulations Pertaining to Product Integrity

1.1. In recognition of the intimate nature of our merchandise and for the preservation of hygienic standards, Velvet Whispers Lingerie LLC (hereinafter referred to as "the Company") shall maintain a stringent returns protocol.

1.2. Products eligible for return consideration shall be strictly limited to those contained within their original, inviolable packaging. Any indication of tampering, removal, or compromise of the product's seal shall render the item ineligible for return.

Article 2: Procedural Mandates for Return Authorization

2.1. Prior to the physical remittance of any product, the customer shall be obligated to engage in direct communication with the Company's designated customer service apparatus. Such communication must be initiated on the same calendar day as the documented delivery of the product to the customer.

2.2. The exclusive conduit for initiating return authorization shall be electronic correspondence directed to vw.lingerie@gmail.com or telephonic communication to 801-410-7120.

2.3 Upon reception of the customer's request, the Company shall undertake an assessment of the request's compliance with the stipulations outlined in Article 1. The Company reserves the right to solicit supplementary information or photographic evidence to corroborate the product's condition.

Article 3: Financial Recompense and Product Exchange

3.1. The Company, at its sole discretion, shall determine the appropriate course of action following a duly authorized return. Options shall include, but not be limited to, full or partial monetary reimbursement, the issuance of store credit, or the provision of a replacement product.

3.2. All financial outlays associated with the return shipment of authorized products shall be borne by the Company. However, the Company shall not be held liable for any ancillary costs incurred by the customer, including but not limited to packaging materials or incidental expenses.

Article 4: Limitations and Exclusions

4.1. This returns policy shall be construed as exhaustive. No other warranties, either express or implied, shall be applicable to transactions conducted with the Company.

4.2. The Company reserves the right to amend or modify this policy at any time without prior notification. Any such changes shall be effective immediately upon their publication on the Company's official website.